This is because the Avast Store is unable to load and function correctly without these settings enabled. When you make a purchase via the Avast Store, you may be notified that you need to enable JavaScript and / or cookies in your web browser. They have now agreed to make it more obvious that subscriptions will be automatically renewed, and to offer refunds to any customer who requests to cancel their service within 60 days of being charged.Enabling JavaScript and cookies in your web browser The investigation by Cuomo's office, however, found that the information on renewal fees was hidden in the small print of the subscription agreement, and that both companies made it difficult for customers to opt out or request refunds if they did not want to keep the service.
RENEWAL CODE FOR GUARDIAN ANTIVIRUS SOFTWARE
The two Californian companies dominate the market for virus protection with products including McAfee VirusScan and Norton Antivirus McAfee, and between them are worth more than $20bn.Īutomatically renewing subscriptions has become standard practice in the antivirus industries in recent years, with companies saying it is vital to protect consumers and prevent potential viruses and malicious software from being downloaded to their computers. Symantec and McAfee - two of the nation's largest vendors of computer security software - will now have to be clear and up-front with their customers when it comes to renewal fees." "Consumers have a right to know what they are paying, especially when they are unwittingly agreeing to renewal fees that will not appear on their credit card bill for months.
"Companies cannot play hide the ball when it comes to the fees consumers are being charged," he said in a statement. This, said New York attorney general Andrew Cuomo, constituted an unfair attempt to separate customers from their money. The case came after customers complained that both companies had not been clear that anyone signing up to use their products would automatically be charged to renew their subscription every 12 months. McAfee and Symantec, which make the computer industry's most popular virus protection software, each agreed to pay $375,000 (£230,000) in fines and costs after a complaint was brought by the New York Attorney General's office. The world's two leading antivirus companies have been fined for automatically charging customers to renew their subscriptions.
0 kommentar(er)
